Caresoft Support Desk

Raise a request, track its progress, and find answers — across email, WhatsApp, and the web, all in one place.

Raise a request Track a ticket

Raise a request

Describe your issue and attach screenshots or videos. You'll get email & WhatsApp confirmation with a tracking reference.

Track a ticket

Enter your reference (e.g. CS-000123) to see replies, status, and response times.

Knowledge base

Guides, videos, and FAQs — many issues are solved in a couple of minutes without waiting.

For our clients

Log in to see all your organisation's tickets and manage your team.

Client login

Support staff

Agents and administrators — open the ticket queue and admin panel.

Staff login